Privacy Policy

Last revised and effective date: 18 October 2025

Welcome to Dematerialized! Your privacy is our priority, and we are committed to being transparent about our practices regarding how we collect, use, and protect your personal data. This privacy policy, along with any related materials referenced within, outlines:

The personal data we collect or receive through: 1.) the website https://dematerialized.nl (“Site”) and 2.) other Dematerialized products or services and all other forms of communication, such as email or phone (collectively, “Services”);
How we use this information; and
The steps we take to safeguard it.

We rely on your personal data, among other purposes, to run our business and provide the Services to you. Please take the time to review this privacy policy carefully before using the Services. If you do not agree with how we collect or use your information as outlined here, we advise you not to use the Services.

1. Who We Are

Dematerialized (referred to as "we," "us," or "our") operates the Services, and we are the data controller responsible for your personal data. Our registered address is Branderijstraat 105, 5223 AS Den Bosch, the Netherlands. You can contact us at info@dematerialized.nl or +31 6 246 73835.

2. Information we collect

We collect and process the following types of personal data:

Contact Information: Name, email address, delivery address, phone number.
Account Information: Username, password, preferences.
Transaction Details: Payment information, order history.
Technical Information: IP address, device type, browser type, and cookies.
User-Generated Content: Reviews, comments, and other interactions.

We only collect data necessary for the purposes outlined in this policy.

3. how we use your information

We process your data to:

Provide and improve our services.
Fulfill orders and manage subscriptions.
Process payments and prevent fraud.
Send marketing and promotional content (with your consent).
Respond to inquiries and provide customer support.
Comply with legal obligations.

4. legal Basis for processing

Under GDPR, we process your data based on:

Consent: For sending marketing materials or processing sensitive data.
Contractual Necessity: To provide services or fulfill orders.
Legal Obligation: To comply with legal requirements.
Legitimate Interest: For fraud prevention, website functionality, or business analysis.

5. sharing your information

We may share your personal data with:

Service Providers: Payment processors, delivery partners, IT support.
Legal Authorities: When required to comply with the law.
Third Parties: In the event of a business merger, acquisition, or sale.

We ensure all third parties adhere to GDPR standards for data protection.

6. data retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted.

7. your rights

You have the following rights under GDPR:

Access: Request a copy of your personal data.
Correction: Update or correct your data.
Erasure: Request deletion of your data (“Right to be Forgotten”).
Restriction: Limit processing of your data.
Data Portability: Receive your data in a portable format.
Objection: Object to certain data uses, such as marketing.
Withdraw Consent: Revoke consent at any time.

To exercise these rights, contact us at info@dematerialized.nl.

8. cookies and tracking technologies

We use cookies and similar technologies to:

Enhance website functionality.
Analyze user behavior for optimization.
Deliver personalized content.

For more details, see our Cookie Policy or adjust your cookie settings in your browser.

9. international data transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards, such as Standard Contractual Clauses, are in place.

10. security measures

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

11. changes to this privacy policy

We may update this policy periodically. Changes will be posted on this page with an updated "Effective Date." Please review the policy regularly to stay informed.

12. contact us

If you have questions, concerns, or wish to exercise your data rights, please contact us at:

info@dematerialized.nl

Phone

+31 6 246 73835

address

Lange Putstraat 4, 5211 KN Den Bosch, the Netherlands

If you're dissatisfied with our response, you have the right to lodge a complaint with your local data protection authority.