Terms and Conditions

Last revised and effective date: 18 October 2025

Welcome to Dematerialized! By accessing or using our website https://dematerialized.nl (the "Site") and our services (“Services”), you agree to comply with and be bound by the following terms and conditions ("Terms"). These Terms also serve as our Terms of Use and govern your access to and use of the Site and Services. Please read them carefully. If you do not agree with these Terms, please do not use our Site or Services.

1. acceptance of terms

By using our Site and Services, you affirm that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are under 18, you may use our services only with the involvement of a parent or guardian.

2. about dematerialized

Dematerialized (“Dematerialized”, “we”, “us”, “our”) is a sustainable fashion platform offering clothing rental subscriptions and secondhand sales both online and in-store.

Company Details:

address

Lange Putstraat 4, 5211 KN Den Bosch, the Netherlands

KVK

95760717

VAT

NL005172570B56

info@dematerialized.nl

3. Scope of services

Dematerialized operates as a shared-closet membership and resale platform that combines:

Memberships: Recurring subscriptions granting access to clothing rentals and exclusive member benefits.
Rentals (Members Only): Temporary use of clothing, shoes, and accessories for an indefinite rental period as part of an active membership.
Swap Credits (Members Only): Store credits members can earn via donations and spend to purchase items from the collection or reduce the cost of monthly membership.
Sales (Open to Everyone): Direct purchase of secondhand clothing via our physical store.

4. privacy policy

Your use of our Site is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to the practices described there.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. By using our Site, you consent to the use of cookies in accordance with our Cookie Policy.

6. license and site access

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of this Site and its content.

This license does not permit:

any resale or commercial use of the Site or its contents;
any collection or use of product listings, descriptions, or prices;
any derivative use of the Site or its contents;
any downloading, copying, or use of account information for the benefit of another merchant; or
any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the permission or license granted by Dematerialized.

7. intellectual property

All content on the Site, including text, graphics, logos, images, and software, is the property of Dematerialized or its content suppliers and is protected by international copyright laws. The compilation of all content on this Site is the exclusive property of Dematerialized and protected by international copyright laws.

8. electronic communications

When you visit our Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as emails, texts, or notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

9. your account

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to suspend or terminate accounts in cases of misuse, fraud, payment failure, or any other situation that we consider inappropriate.

10. Memberships and rentals

Membership Required for Rentals: Only active members can rent items from Dematerialized. Renting is not available to non-members.
Billing: Membership fees are billed monthly in advance via our payment processor, Stripe.
Cancellation: You may cancel your membership at any time through your account or by contacting us. Cancellations take effect at the end of your current billing period. No partial refunds are issued for unused days.
Rental Period: Members may rent eligible items from our collection indefinitely as long as you have an active membership. In the event of membership cancellation, all items must be returned on or before the termination date as communicated to you via email.
Condition of Items: Items must be returned in good condition, with reasonable wear and tear accepted. Items showing excessive damage, stains, or alterations may result in charges up to the item’s original resale value.
Loss or Damage: If an item is lost or damaged beyond repair, we may charge up to its assessed resale value.
Care: Members agree to handle rented items with care. Washing according to the care label is permitted, but items may not be altered, dyed, or otherwise modified.
Payment Failure: If payment cannot be processed, access to rentals and credits will be paused until payment succeeds.

See our Cancellation Policy and Return Policy for more information.

11. purchases (open to Members and Non-members)

Anyone—whether a member or not—may purchase secondhand items from Dematerialized.

For these purchases:

Right of Withdrawal: You have a 14-day right of withdrawal under EU consumer law, provided the item is returned in its original condition with the tag still on.
Returns: See our Return Policy for the full process and conditions.

12. Store credits

Definition: Store Credits are non-monetary credits that function as a digital payment method within the Dematerialized platform. They can be used in the same way as regular money to pay for eligible purchases or to cover part or all of a membership subscription.
Earning Credits: Members can earn Store Credits by donating accepted items, participating in promotions, or through other programs offered by Dematerialized. The number of credits awarded per donation depends on factors such as item quality and condition, among others.
Use of Credits: Store Credits may be used as full or partial payment for eligible transactions on our website or in-store. However, they cannot be exchanged for cash, refunded, or transferred to another person.
Value: Each Store Credit equals one euro (€1) in value and is displayed accordingly within your account. Dematerialized may adjust the overall credit system or usage conditions in the future, provided any material changes are communicated in advance.
Expiry: Store Credits do not expire as long as you have an active membership. All store credits will be forfeited upon membership cancellation. Forfeited credits will not be reinstated under any circumstances.
Adjustment Rights: Dematerialized may adjust or revoke Store Credits if they were issued in error, misused, or if donated items are later deemed unsuitable after further inspection. You will be notified accordingly.

13. product descriptions

We strive to be as accurate as possible. However, we do not warrant that product descriptions or other content on this Site are accurate, complete, reliable, current, or error-free. If a product offered by Dematerialized is not as described, your sole remedy is to return it to us in accordance with our Return Policy.

14. Disclaimer of Warranties and Limitation of Liability

This Site and all information, content, materials, products, and services included on or otherwise made available to you through this Site are provided by Dematerialized on an "as is" and "as available" basis, unless otherwise specified in writing. Dematerialized makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.

To the full extent permissible by applicable law, Dematerialized disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Dematerialized does not warrant that this Site; information, content, materials, products, or services included on or otherwise made available to you through this Site; their servers; or electronic communications sent from Dematerialized are free of viruses or other harmful components. Dematerialized will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products, or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

15. disputes

The laws of the Netherlands, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Dematerialized. Disputes will be submitted to the competent court in ’s-Hertogenbosch, unless mandatory law provides otherwise.

16. Site Policies, Modification, and Severability

Please review our other policies, such as our Privacy Policy, posted on this Site. These policies also govern your use of the Site. We reserve the right to make changes to our Site, policies, and these Terms at any time. If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms.

17. contact information

If you have any questions regarding these Terms, please contact us at:

info@dematerialized.nl

Phone

+31 6 246 73835

address

Lange Putstraat 4, 5211 KN Den Bosch, the Netherlands

By using our Site and services, you agree to these Terms and Conditions.